Change is inevitable. Many sectors have witnessed several new trends. Every year, a new technological trend usually comes into existence. This is no different from eCommerce. The eCommerce sector has seen new trends every year. Suppose you are looking to explore all these trends and stay current with all the other happenings in the eCommerce world. Then you can visit eshoppingjournal.com.
Sellers and buyers are anxious in 2018 about the new eCommerce trends. The following are five eCommerce trends that you will have to watch for.
Augmented Reality and Virtual Reality
Most online shoppers choose to view goods before purchasing. What if I told you there are better ways to help your customers view your goods in almost real life? The use of virtual reality can achieve this.
Virtual reality will enable your customers to view the items in the store before purchasing. The advantage of this is that customers can be sure whether the product on offer is good enough through the 3D view, and it will increase their chances.
Automation and Chatbots for Online Ordering
There is a huge presence of people on social media platforms such as Facebook and Twitter. It only makes sense if online companies can use Artificial Intelligence like chatbots in customer care, sales, and marketing.
Domino’s already has a working system where the Chatbot offers you a full menu for you to order. Chatbots are not only fast but also cover a larger area of service compared to human personnel. “Dom,” which is the name of Domino’s Chatbot, proves to be efficient and helpful in many ways.
Voice Search Software
Most people are aware of Siri and Google Assistant. These are voice-manipulating software systems on your phone. This will help you in carrying out simple tasks on your phone. The success of this software has led it to be introduced to the eCommerce world. Amazon Echo is one example of voice search capability that allows you to place orders using a voice search. This technology is transforming, and its use will increase this year.
Mobile App Optimization
More people are using their mobile phones to order goods from online sites. There is, therefore, a need for online companies to make applications that have high compatibility with mobile phones to make it easier for more people to order. Online stores that have done this have recorded more orders.
This is one of the largest topics in the Information Technology field. It is no surprise that this technology is taking root in the eCommerce sector. Many people come across AI and Machine learning daily, but they do not realize it.
Machine learning is when computers predict what information to show based on the information it has been fed. It comes in the form of YouTube, which gives you suggestions of videos and music to view based on your recent searches.
AI and Machine learning are making content more personalized for the consumer.
